Notifications & Emails
What we notify you about, when each email arrives, and how to choose which alerts you get by push and email.
Choosing Your Alerts
- Go to Settings > Notifications.
- Under Alert Preferences, use the Push and Email switches next to each type of alert.
- Your changes save as you go. Push settings apply to every device you've turned push on for.
| Alert | What it covers | Push | |
|---|---|---|---|
| Messages | New messages from other members | ✓ | ✓ |
| Price Drops | Price cuts on gear you liked | ✓ | ✓ |
| Gear You Liked | A Vault piece you liked goes up for sale, or starts taking offers or trades | ✓ | ✓ |
| Recently Viewed | Updates on gear you looked at recently | ✓ | ✓ |
| Sellers You Follow | New gear from sellers you follow | ✓ | ✓ |
| Models You Follow | New listings for models you follow | ✓ | ✓ |
| Variants You Follow | New listings for the specific variants you follow | ✓ | ✓ |
| Seller Insights | Demand updates about your own gear, like Vault pieces racking up likes | ✓ | |
| Weekly Newsletter | The weekly roundup of fresh and popular gear | ✓ |
Every alert starts out on. If the push switches are greyed out, you haven't turned on push notifications on any device yet. See below.
For follow alerts (sellers, models and variants), we send a push if you have push turned on and an email if you don't, so you hear about new gear once rather than twice.
Emails You Can't Turn Off
Emails about your own orders, offers, shipments and payouts always send, since they're about money and deadlines. That includes order confirmations, shipping updates, offer and counter-offer emails, offer expiry reminders, review requests and payday emails.
Unsubscribing From Marketing Emails
Marketing emails, such as the newsletter, price drops, follow alerts and announcements, include an unsubscribe link. Unsubscribing that way stops all marketing emails at once and doesn't change your switches in settings. To stop just one type, turn off its Email switch instead.
Turning On Push Notifications
Push notifications reach you the moment something happens, like a new order, an offer or a message.
- Go to Settings > Notifications.
- Press Enable Notifications.
- Choose Allow when your browser asks.
Push is turned on one device at a time, so repeat this on your phone and your computer. We'll also offer to turn it on for you the first time you visit while signed in.
On iPhone And iPad
Apple only allows web notifications once Paintball Vault is on your Home Screen:
- Open Paintball Vault in Safari.
- Tap the Share button, then Add to Home Screen, then Add.
- Open Paintball Vault from your Home Screen and turn on notifications when asked.
If Notifications Are Blocked
If you said no to the browser prompt earlier, your browser blocks the request. Open your browser's site settings for pbvault.com, set Notifications to Allow, then come back and press Enable Notifications. For the Home Screen app on iPhone, go to the iPhone's Settings > Notifications > Paintball Vault.
To stop push on a device, press Disable Notifications on that device.
Emails After A Purchase
Here's every email the buyer and the seller get on a typical order, in order.
| When | Buyer gets | Seller gets |
|---|---|---|
| The order is placed | Order confirmation, with the 72-hour acceptance window explained | New order email and push, with the date to accept by |
| 24 and 48 hours later, if the order isn't accepted yet | — | A reminder that the order is waiting |
| The seller accepts and creates the label | Order confirmed email and push | — |
| The carrier scans the package | Shipment update | Shipment update |
| In transit, delivery attempted, delivered | A shipment update at each step | A shipment update at each step |
| Everything is delivered | Order completed, asking for a review | — |
| The buyer reviews (or 48 hours pass) | — | New review email and push |
| Earnings are sent | — | It's Payday! email and push |
Every shipment update is sent as both an email and a push notification. Shipping updates for multi-seller orders come separately for each seller's package.
If a seller doesn't accept within 72 hours, the order cancels automatically and the buyer's payment is released. See Cancellations & Refunds.
Emails About Offers
| When | Who gets it |
|---|---|
| An offer is sent | The seller, by email and push |
| Someone counters | The other person in the negotiation |
| An offer is accepted | The buyer, with 48 hours to complete the purchase |
| An offer is declined | The buyer |
| 24 hours and 1 hour before an offer expires | Whoever needs to respond |
See Offers for how negotiation works.
Other Emails
- Messages: an email and a push for each new message, as soon as it's sent. Messages sent with an offer come through as the offer email instead.
- Price drops: when gear you liked drops in price by 5% or more.
- Out of the Vault: when a Vault piece you liked goes up for sale or starts taking offers or trades. We send this at most once a month for the same piece.
- New gear from follows: when a seller, model or variant you follow gets a new listing. Vault pieces don't trigger this.
- Recently viewed: a single email about 24 hours after you look at gear, at most once a day, letting you know what's changed. Your own listings are left out.
- Likes on your gear: when someone likes one of your listings.
- Members are eyeing your Vault: on Tuesdays, if your Vault pieces have picked up likes. At most once a month. Controlled by Seller Insights.
- Featuring tips: occasionally, if a listing has had plenty of views but no offers after two weeks. Controlled by Seller Insights.
- Feature report: when a Feature you ran ends, with how it performed. See Paintball Vault Featured.
- Still available: about 24 hours after you start a checkout and don't finish, if the gear is still for sale.
- Weekly newsletter: Sunday evenings, with the week's fresh and popular gear. Controlled by Weekly Newsletter.
Not Getting Our Emails?
- Check your spam and promotions folders, and add info@pbvault.com, the address our emails come from, to your contacts.
- Make sure the right email is on your account. It's shown under Settings > Connected Accounts.
- Check that the alert's Email switch is on in Settings > Notifications.
- If you once unsubscribed from a marketing email, those stay off. Contact us to turn them back on.